Terms and Conditions

  1. Payment Terms: All Invoices are due upon receipt unless otherwise specified and agreed upon in writing.

  2. Late Payments: Payments made after the due date may incur a late fee as defined by the Australian Securities & Investments Commission (ASIC). An interest rate, as set by the Reserve Bank of Australia, may be applied to the outstanding amount for every week payment is delayed beyond the due date.

  3. Disputes: Any disputes or discrepancies related to the invoice must be communicated in writing within 10 days of the invoice date. Failure to notify within this period will deem the invoice as accepted by the client.

  4. Goods & Services: All services and goods provided are as described on the invoice. Any additional services or goods will be invoiced separately.

  5. Refunds: No refunds will be issued after services have been rendered or goods delivered unless a prior written agreement exists or as required by the Australian Consumer Law.

  6. Cancellation: If a project or order is canceled by the client, any work completed up to that point will be invoiced and payable immediately.

  7. Direct Debit: For clients using Direct Debit payment solutions, the amounts will be automatically deducted based on the agreed schedule. Any discrepancies or issues should be reported promptly.

  8. Confidentiality: Both the Client and KECG Tech undertake to maintain confidentiality in all information concerning the other’s business and affairs. KECG Tech acknowledges that this may involve disclosing relevant information to third-party software providers, such as CRM and accounting software, which are used in the normal course of business and are bound by confidentiality obligations. Neither party shall use the other’s information for any purpose other than the performance of the services unless required by law.

  9. Legal Costs: The client is responsible for all legal costs incurred by KECG Tech in recovering any unpaid invoices.

  10. Jurisdiction: These terms and conditions, as well as any contract or agreement between KECG Tech and the client, are governed by the laws of the Commonwealth of Australia and will be interpreted in accordance with the laws of the State of Victoria. Both parties agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria and any courts which may hear appeals from those courts in respect of any proceedings in connection with these terms and conditions or such contract or agreement.

  11. Amendments: KECG Tech reserves the right to modify these terms and conditions at its sole discretion. While we are committed to transparency, not all changes may be communicated directly to every client. However, in the event that any alterations significantly impact the services, rights, or obligations of a specific client, KECG Tech will ensure that affected clients are informed in writing

  12. Retention of Title and Services: All products, services, and works provided to the client remain the exclusive property of KECG Tech until the invoice is paid in full. Should the invoice remain unpaid beyond the due date, KECG Tech reserves the right to reclaim any tangible products provided, revoke access to services, and undo or remove works completed. The client acknowledges and agrees that until they have paid the invoice in full, they shall not have full ownership rights to the delivered products, services, or works.

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